Phone: 703.378.8888  |      Trade Program



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FREE 90-Day Returns On All Lighting
No Re-stock Fee!


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Read About Our Return Policy

Return Policy: 90-day money-back guarantee for entire chandeliers and lamps

90 DAY MONEY BACK GUARANTEE. This item qualifies for a full refund upon return. No restocking fee. Buy with confidence. We insist on exceptional quality, value and service. We guarantee every item will give you complete satisfaction. If for any reason you are not satisfied with your purchase, you may return within 90 days of receiving it for a full refund of purchase price or in exchange for another product.

Returned goods must be un-installed, in their original packing, in new condition, with no clipped wires or missing hardware. Buyer is responsible for insuring and proof of tracking package back to us. Original and return shipping charges are non-refundable. Some of our products are offered with free shipping, if you return a product that has free shipping, the original outbound shipping costs will be deducted from your return refund. All returns must have an order number from our customer service before an item is returned. Please call in advance for a Return Authorization we cannot accept any returns that do not include this authorization.

Return Policy: 30-day money-back guarantee for massage chairs, ceiling medallions, vanities, cabinets, and faucets

We take pride in our products and our customer service. For that reason, your satisfaction is our highest priority. At checkout, please double-check your order to be sure that you have chosen the correct product. Feel free to contact a Chandelier Light Mall customer service team member if you are unsure. If you would like to return your product, you have 30 days to do so. Customers are responsible for the freight charges and a 15% - 35% restocking fee, depending on the specific massage chair or ceiling medallion purchased. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight and restocking fees.

White Glove delivery is a service and is therefore non-refundable.

What is your exchange policy on massage chairs?

Like our return policy, customers have 30 days to exchange their massage chair for another model. The customer is responsible for return shipping fees and the possible 15% - 30% restocking fees. If the massage chair is defective, we'll exchange it for the same model, with no additional shipping costs. Once an exchange has taken place on a non-defective chair, there is no option for a return. If you have exchanged a massage chair for a different model and still aren't satisfied, you can either exchange the chair for a similar model of the same brand or return the massage chair to receive a refund, minus the shipping and restocking fees.

Return Policy: 7-day money-back guarantee for furniture

You may receive a total refund of any monies for unreleased furniture purchased in our showrooms or online and paid by cash or check and cancelled within 48 hours. A 3.5% transaction fee will be assessed for credit or debit card transactions. If you do not cancel within 48 hours, only 80% of the purchase price will be refunded to you. Refunds on released merchandise, by customer pickup, are assessed a 20% restocking fee (plus 3.5% transaction fee for cards) up to 7 days from the date of purchase. Returned merchandise must be in original packaging and in new condition. All clearance, "as is," and floor sample items are non-refundable.

Please inspect all furniture upon delivery. Should you discover a defect upon delivery, you must contact the store that you purchased it from within 48 hours (call 703.378.8888 if you purchased online). We will be happy to exchange it. Once the merchandise has been delivered and accepted, the purchase is no longer subject to a refund. Should you discover a manufacturer's defect or have a warranty claim, please see the warranty section.

Where do we ship to?

We provide nationwide and international service.

How long does it take?

Our goal is to provide you with your product as quickly as possible, and we intend to do everything in our power to ensure that. If we have the item you request in stock, it can be shipped within 3-5 business days. However, some of the items in our catalog might not be in stock and therefore we depend on the manufacturer's time schedule.

Warranty and Damages

All lighting fixtures from come with one-year warranty and are guaranteed against any shipping damages or defects. In the rare event that your item arrives damaged, it must be reported within two business days. If the box is visibly damaged upon arrival at your home, you must note this on the bill of lading when you sign for the chandelier.

To report shipping damage or manufacturing defects please send an e-mail with your full name, order number, description of problem and digital pictures to

Restocking Fees on Chandeliers

No restocking fee for chandelier return, The returned items are to be un-installed, in new condition, with no clipped wires or missing hardware excluded shipping and return to and from our warehouses.


Refunds will be issued upon confirmation of receipt. The product will be inspected and, as long as it is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.

Damaged Item

In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by UPS or FEDEX, we must contact them within two business days to ensure a quick, free-of-charge resolution. Upon inspecting the merchandise, please contact us by calling our phone number (888)929-2290 and noting what was damaged, so that we can assist you immediately and expedite a new item right away.

In advance of a purchase please give a call first at (888)929-2290 or send us an email at to assist you in making the best purchase to avoid returns or exchanges.

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